Last Updated: July 2026

1. Introduction

Sophira Wellness ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us.

By using our website or purchasing our products, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and shipping address.
• Account Information: Username, password, and order history (if you create an account).
• Payment Information: Credit card details and billing address (processed securely through our payment providers).
• Usage Data: Information about how you use our website, including pages visited, products viewed, and time spent on the site.
• Device and Technical Data: IP address, browser type, device type, and operating system.
• Marketing Preferences: Information about your communication preferences and responses to our emails or promotions.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders
• To communicate with you about your order, account, or inquiries
• To send you marketing communications (only with your consent)
• To improve our website, products, and services
• To personalise your shopping experience
• To comply with legal obligations
• To prevent fraud and ensure website security

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Such as payment processors, shipping companies, email marketing platforms, and website hosting providers.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how visitors use our site and allow us to improve functionality and personalisation.

You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

As we are based in Australia and sell to customers in the United States and other countries, your personal information may be transferred to and processed in countries outside of Australia. We take reasonable steps to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Sophira Wellness
Email: sophira.wellness@gmail.com